Refund Policy

We strive to deliver high-quality skincare products and satisfactory shopping experiences for all global customers. All our acne care items are carefully inspected before shipment to ensure intact packaging and qualified product quality. We offer reasonable refund solutions for eligible orders, covering damaged goods, incorrect item delivery, and logistics-caused product issues. To ensure fairness and standard processing, all refund applications need to provide valid proof including order numbers, product photos, and relevant problem descriptions within the specified time frame after receiving packages.
Due to the particularity of skincare and personal care products, we do not accept returns or refunds for opened, used, or damaged products caused by personal improper use. We also do not support unconditional refunds after normal use, considering individual skin differences cannot be defined as product quality problems. All discounted products and free shipping orders comply with the same refund rules, with no special exemptions. Once refund applications are verified and approved, funds will be returned through your original payment method within a standard processing cycle.
We reserve the final right to judge the validity of refund requests. Our customer service team will review each application carefully and communicate with customers timely to resolve problems. We maintain a fair and customer-oriented principle, aiming to protect the legitimate rights and interests of every global shopper while standardizing order after-sales management.